Customer Testimonials

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Google Apr 11, 2021

Our family has bought from Shepherd's in Kendallville, and, now Auburn, for years. Excellent service second to none! Thanks for making shopping for a vehicle easy!

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Google Apr 4, 2021

Just what the wife wanted 2021 Pacifca L.

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Google Apr 3, 2021

Wonderful place to do business. We purchased a brand new dodge durango from Sheperd's and Brice Hansen was our salesman. Great person to deal with and would definitely recommend Sheperd's to anyone looking for a new or used vehicle. Brice was very personable , patient and just an all around great person to deal with. He made our purchase very smooth and easy as well as Eric Hansen in finance. Great to do business with both if them. No pressure and hassel free that is how it should be. Thank you both!

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Google Apr 3, 2021

Very smooth process from test drive to taking my vehicle home with me

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Google Apr 3, 2021

Seem to have a nice selection. They have been a local business for many decades!

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Google Apr 2, 2021

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Google Apr 2, 2021

Very friendly and curtis and get your vehicle done and done right Bill miller is one hell of service man he is straight and forird and onest Man

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Google Apr 1, 2021

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Google Mar 30, 2021

Worked with Ron Walter and he was amazing! So patient and understanding. I have always wanted a Jeep Wrangler and was very very specific on what I wanted. Ron took the time to listen to my wants and found the Exact Jeep I wanted. I had a bad experience in the past and was nervous about trying again at a dealership. Ron eased all my anxiety and completely understood my fears about spending so much money on a new car. Ron and Russ in finance were got me a great deal and got me at the amount I was comfortable ...

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Google Mar 28, 2021

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Google Mar 27, 2021

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Google Mar 25, 2021

I didn’t even buy a car today but I was with a fellow family member who did and Bryce the salesmen was very polite and respectful! Will for sure be coming here in the near future!

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Google Mar 24, 2021

Very kind and professional

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Google Mar 21, 2021

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Google Mar 18, 2021

Dacota did a fantastic job helping us out on leasing a 2021 Jeep Wrangler. He did not hesitate to do the best he could and he made sure to get us on the road in the vehicle we were set on! He was also great at communicating whenever we had a question! Great job Dacota! If you are shopping in auburn at Shepherd’s, ask for Dacota, he will not disappoint!

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Google Mar 17, 2021

The wife and I were going to test drive a 2015 ford flex awd. We talked to Derry who knew about this ford flex. He's a great salesman for getting us out of the old vehicle that we had and into a newer vehicle. Hoping to see you guys in the future for a truck.

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Google Mar 13, 2021

Over the last few days I’ve been in the process of trading in and buying new. The salesmen I had was Derry Smith. He worked with us on every aspect to meet our needs and was so patient with every decision. He was so kind and was not pushy about making a sale. He took very good care of us and I would recommend him to anyone. If you want a new car, head to Shepherds in Auburn and they’ll treat you right!

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Google Mar 10, 2021

Called Brice met him on February 22nd he had me a Jeep by the 25th and my birthday was the 26th so that was a great birthday present. It was everything I wanted and a few other options too.. So I recommend Brice at Shepherd's to everyone..

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Google Mar 4, 2021

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Google Mar 2, 2021

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Google Mar 1, 2021

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Google Feb 27, 2021

Process was super super easy!Worked with Brice for getting into a newer car. Didn't feel hounded to buy a car at all!100%recommend.

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Google Feb 24, 2021

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Google Feb 24, 2021

Shepherds Chrysler Dodge in Auburn In. Was the best experience I have ever had purchasing a vehicle. Our salesman, Derry Smith,was very kind and took care of everything we wanted and needed. I would recommend them highly,A++

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Google Feb 17, 2021

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Google Feb 9, 2021

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Google Feb 4, 2021

Dacota Yoder goes above and beyond for his customers! The finest salesman I've dealt with!

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Google Feb 4, 2021

Brice was a pleasure to deal with. Brice helped get me into the truck I wanted at the price I needed. Coming from Ohio to purchase this truck it was quick and easy through both the sales and finance process. No high pressure sales at Shepherd’s. I would definitely come back to Shepherd’s and work with Brice again.

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Google Jan 30, 2021

My initial new vehicle service was smooth and right on time. All I had to do was pull up to the service bay door, it opened, I drove in and turned it over to the technician. A short wait in the lounge area and minimal requisite paperwork and my vehicle was waiting for me just outside the service bay door. The only hitch was scheduling thru the website. It was not coordinating with the shop schedule and required a person to person adjustment and verification.

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Facebook Jan 29, 2021

Stopped in just to look at a vehicle and Ron was super friendly and had remember talking to me from 5 years ago. Ron was super helpful and very nice. We had been looking at mini vans and they treated us right and gave us a great price. They were all friendly and hassle free.

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Google Jan 28, 2021

Very nice places didn't take long at all they got me right in. staff was very nice.

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Facebook Jan 25, 2021

Great service and good pricing on new cars

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Google Jan 22, 2021

Best car dealership I think I've ever been to. Staff are friendly, courteous, and helpful without being overly pushy. Brice was also very knowledgeable about the vehicles and got them around for me to test drive very quickly. He also made the sales experience quick and efficient - even came in on his day off to run me through how to sync my phone to the vehicle and operate everything. Would buy from again in a minute!

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Facebook Jan 12, 2021

I’ve taken my company truck to Shepherds in Auburn for routine maintenance and have been very happy with the service and hospitality! They have been a great group to work with! Josh

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Facebook Jan 12, 2021

They have great customer service! Awesome people to do business with! Just great all around service! 100% satisfied.

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Facebook Jan 9, 2021

They are very efficient and informative on what they are doing with your vehicle.

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Google Jan 8, 2021

Great service!

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Google Jan 8, 2021

I live in Fort Wayne which has 2 JEEP dealers and yet I drive to Shepherd's JEEP in Auburn because because of the service. The people at Shepherd's in Auburn are always so friendly and ready to help in any way they can. I just made 2 trips to this dealer to have service done on my 2017 JEEP GC and I will continue to make the drive just because of the service I receive. This service department is so friendly and the woman I have spoken to both times was beyond helpful.

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Google Jan 5, 2021

Awesome service department!! They are so friendly and it is evident that they want you to have a great experience. I trust my vehicle gets the best care and they answer all questions I have about the service provided. I definitely would refer any of my family and friends to Shepherd's for service. It is nice having a service department that I can trust and will go the extra mile to make sure you are happy with your experience.

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Facebook Jan 4, 2021

Had a great experience and they put my family in a brand new Dodge Durango for a very affordable price and had good interest rates! All thanks to cj “Carl” Coburn

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Facebook Jan 2, 2021

great comnuncation and fast honest and reliable

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Facebook Dec 30, 2020

We had the best sales man out there! Cj Coburn! He was trying to help us even before we knew our car was totaled or not to somewhat be prepared if it was. Turns out it was we started looking at Yukon’s doing his best to show us what he had. Then he sold me on the 2021 Dodge Durango! Let me tell you guys this guy worked his butt off making this all possible for me! I couldn’t even be happier honestly! My experience was great and most of all Cj answered all the questions we had and ...

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Facebook Dec 30, 2020

Very professional, personable, and customer service oriented with timely service. Very informative.

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Google Dec 30, 2020

We had the best sales man out there! Cj Coburn! He was trying to help us even before we knew our car was totaled or not to somewhat be prepared if it was. Turns out it was we started looking at Yukon’s doing his best to show us what he had. Then he sold me on the 2021 Dodge Durango! Let me tell you guys this guy worked his butt off making this all possible for me! I couldn’t even be happier honestly! My experience was great and most of all Cj answered all the questions we had and ...

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Google Dec 28, 2020

I was extremely happy when I left there!

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Facebook Dec 27, 2020

I had a great buying experience with Brice Hansen at Shepherds last week. I was in the market for a 2021 Jeep Gladiator. They had one in a trim that was close to what I wanted that I found online on the Jeep website but I ended up wanting a Willys in Sting Grey with very specific options I was really set on. Brice went way out of his way to make it happen for me. They went as far as going 300 miles to Wisconsin to pick up the exact Jeep I wanted with a dealer trade. I was extremely happy ...

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Google Dec 27, 2020

I had a great buying experience with Brice Hansen at Shepherds last week. I was in the market for a 2021 Jeep Gladiator. They had one in a trim that was close to what I wanted that I found online on the Jeep website but I ended up wanting a Willys in Sting Grey with very specific options I was really set on. Brice went way out of his way to make it happen for me. They went as far as going 300 miles to Wisconsin to pick up the exact Jeep I wanted with a dealer trade. I was extremely happy ...

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Google Dec 23, 2020

So far I have only dealt with the service department and all I can say is; it is top-notch. We have had several things taken care of on our 2017 Pacifica, ranging from major deer damage repair to minor software updates and each time Shepherd’s has returned our van as good as (if not better than) new. Most recently we had a flashing check engine light and a rough-running engine. All advice said, “Don’t drive it any more until it is fixed.” The towing service picked up our van and delivered it to Shepherd’s. Less than 24 hours later, ...

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Facebook Dec 8, 2020

Brice made my first time leasing a vehicle super easy! He was so easy to work with, and had me in and out in no time!

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Google Dec 1, 2020

Service department is outstanding. Very straightforward and knowledgeable. Surprisingly fair prices considering it is a dealership.

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Google Nov 28, 2020

I don't often leave reviews, but after a horrible experience at another dealership, I restarted my truck search and found two great options at Shepherds. I've bought many cars over the years and buying at Shepherds was one of the smoothest, low pressure buying experiences I've had. The pricing was fair and transparent and everyone I encountered at the dealership was friendly and professional. Brice was very helpful in researching the differences between the two trucks so that my wife and I could zero in on the features we cared most about. He then helped track down ...

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Facebook Nov 28, 2020

After a horrible experience at another dealership, I restarted my truck search and found two options at Shepherds. I've bought many cars over the years and buying at Shepherds was one of the smoothest, low pressure buying experiences I've had. Brice was very helpful in researching the differences between the two trucks so that my wife and I could zero in on the features we cared most about. He then helped track down accessories to make it perfect. Eric listened to what I actually cared about on the financing and found us a better deal than the pre-approval ...

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Google Nov 21, 2020

Clean store and friendly staff

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Google Nov 15, 2020

I was needing an electronic throttle control, my usual mechanic said I should take it to a dealer, there were two recalls so that was good, I new dealer would be expensive but I wanted the work done right. They recommended a fuel filter to clean out the build up of carbon, it was expensive $1,050 but it runs really smooth, they had the part in stock and got it done quickly. I would recommend them.

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Google Nov 13, 2020

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Google Nov 12, 2020

Awesome service staff, Ariel and Bill were super friendly and knowledgeable. Worked really hard to make sure all my trucks issues were attended to. Definitely will go back if the need arises.

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Google Nov 11, 2020

My overall experience has been great. Purchase process was great, did not feel pressured or like they were just trying to make a sale. They followed up to see how everything was going with the vehicle. Had no problem getting a same day appt for an oil change. Thoroughly went over my charges and what routine maintenance was recommended around the time of my next oil change. Definitely would recommend.

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Google Nov 7, 2020

I have had nothing but great experiences here. I was very skeptical to come to a big car dealership because I have had so many bad experiences at others. In fact, I had to be talked into it. But I am thrilled to report that my experience was not like previous experiences at other dealerships. The sales team is amazing and very friendly, the service area is managed well and clean (I have since had oil changes and a tire fixed) and the owner was very down to earth and kind. Highly recommeneded.

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Google Oct 31, 2020

See Derry Smith. An excellent sales representative who was courteous and attentive to my car shopping needs. Excellent follow up and vehicle delivery at a great price.

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Google Oct 30, 2020

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Google Oct 28, 2020

Recently took my 2015 Challenger in for recall repairs, everyone was extremely friendly and the work was done in a timely fashion. Overall, a pleasant experience!

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Google Oct 24, 2020

Shepherds Service center is amazing. They went above and beyond to help me. They are very professional, reasonably priced, and accommodating!

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Google Oct 21, 2020

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Google Oct 12, 2020

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Google Oct 8, 2020

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Google Oct 5, 2020

I purchased a used Jeep and quickly realized there was an issue with it. Sheppards made a very costly repair for free as quickly as they could to get it back to me. Refreshing to see a dealership stand behind their cars. Great team and very pleasant to work with.

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Google Sep 30, 2020

Very helpful, friendly service. It was very comfortable and no pressure.

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Google Sep 25, 2020

Great Service. Got us in right away and had the problem diagnosed and fixe the same day. I would highly recommend Shepherd's in Auburn.

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Google Sep 23, 2020

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Google Sep 23, 2020

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Facebook Sep 22, 2020

Scheduling an oil change online is easy to do. Everyone is very friendly, especially Bill Miller in the service department.

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Google Sep 17, 2020

Dacota was great to work with. We are loving the Pacifica!

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Google Sep 15, 2020

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Google Sep 14, 2020

I love going to Shepherd's to have my car serviced. They have the best customer service. They never try to sell me service I do not need. Highly recommend their Sales associates as well. I have used Eric Melchi for the last four vehicles I have purchased.

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Google Sep 14, 2020

My 300s has some issues of making “squeaking” noise while driving in Highway or bumping road, so I went to nearest Chrysler’s dealership location But still making noises. I went twice!! Not happy about it. Then I found this location “Shepherds Chrysler”. They found where the noises coming from and took care of it less than an hour!! I’m so happy and back to the road again. Thank you all and Bill Miller.

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Facebook Sep 14, 2020

respectful people there , will definitely buy my next truck from them .

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Google Sep 13, 2020

Great staff, fair pricing, knowledgeable, not high pressure. Dacota was great to work with. We love our Wrangler!

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Google Sep 13, 2020

Great place to buy a jeep , great people to work with.

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Google Sep 11, 2020

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Google Aug 31, 2020

Great people to work with, best service in the area, I had some rust issues with my dodge Ram truck and Auburn Chrysler and Todd stepped up to the plate and took care of it. Thank you Todd and Auburn Chrysler for caring about service after the sale. Had to take the truck in for some service work and the people working in the service department were awesome! They were pleasant and bent over backwards to assist me in every way possible, keep up the good work!!!!!!

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Google Aug 28, 2020

What a fantastic time here, salesman and owner were amazing. Such a friendly environment and vibe, would recommend to everyone looking for a preowned or new car!!!

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Google Aug 24, 2020

Fast service. Pleasant people at service desk. Have purchased 5 vehicles from this location will continue

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Facebook Aug 20, 2020

Needed a few things done with my 2012 Charger that Eric Melchi (professional down to earth sales man) sold me. The service department staff were non pressuring, informative, and friendly to work with. Thank you Shepherd's Chrysler, Dodge!!

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Google Aug 17, 2020

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Facebook Aug 15, 2020

I had an emergency with my Liberty running extremely hot and left it at Shepherd’s overnight, calling them the next morning. They fixed the problem and in two days it was ready and running great again! They gave me an estimate before the work on my vehicle began and I was very satisfied with their level of professionalism and friendly atmosphere!

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Google Aug 15, 2020

Very polite and stay in touch with the progress on your vehicle

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Google Aug 6, 2020

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Google Aug 5, 2020

Shepherd’s Chrysler Dodge Jeep Ram is an incredible place to do business! I have visited every new car dealers in N.E. Indiana and Shepherd’s have always went above and beyond all others! Thank you to Shepherd’s and Mr. Melchi for an exceptional buying experience. Highly recommended!

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Google Aug 4, 2020

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Google Jul 28, 2020

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Facebook Jul 27, 2020

A great place everyone is very friendly and helpful

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Facebook Jul 25, 2020

I had some major problems with my Dodge Caravan. Even though it was quite expensive all employees were very nice and friendly. After I brought the Van home, a few days later my engine light came back on again. So back to the shop in Auburn and the problem was detected and the part was replaced with no charge. So I was very pleased with everything. Would return again.

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Google Jul 24, 2020

Excellent service. We got the red carpet treatment. Could not have asked for a better 1st car experience for my son.

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Facebook Jul 23, 2020

I had such a great experience with Shepherd’s! I was looking for a very specific Jeep JL and they had what I was looking for—problem was they are over 3 hrs away from me. I worked with Brice over the phone with everything and he even delivered it to my house! I 100% recommend this dealership!! Great to work with 😊

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Google Jul 23, 2020

I had such a great experience with Shepherd’s! I was looking for a very specific Jeep JL and they had what I was looking for—problem was they are over 3 hrs away from me. I worked with Brice over the phone with everything and he even delivered it to my house! I 100% recommend this dealership!! Great to work with 😊

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Google Jul 22, 2020

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Facebook Jul 21, 2020

Service team is on point from setting up the appointment to timely and superb service visit

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Google Jul 17, 2020

Very friendly, we have been dealing with them for over 5 years. Haven't had any problems with purchasing a vehicle or with service.

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DealerRater Mar 28, 2019

They have the best customer service in the most friendly people they help out tremendously and I really really appreciate all the things that they’ve done for my wife and I and they have a customer for life thank you

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DealerRater Mar 17, 2019

Very friendly and knowledgeable. Clean showroom, waiting area and garage. Explained what they did when finished repair. They ask before just moving things. And returned them where they were.

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