Customer Testimonials
Mid-Oct 2022, I contacted Auburn CDJR to inquire about ordering a truck and spoke with Josh. Came by around Oct 19th to place the order, Josh’s attitude shifted drastically upon meeting me. He was unprofessional, tossing the paperwork onto the desk and instructing me to fill it out with little regard. This treatment left me so unsettled that I stepped outside. After taking a moment to compose myself, I went back in to order the truck despite the unpleasant interaction because the dealership didn’t have a markup on TRX.
Josh did not follow up with me over the next ... Read More DealerRater - Apr 24, 2025
Incredible integrity, kindness, patience, knowledge & care from the entire team at Auburn Chrysler Dodge Jeep Ram dealership. Our Jeep purchase was smooth sailing in every way & that is because as a team starting with our favorite sales guy Josh McClanahan & sales manager Brandon Gallawa, along with finance manager Jackie Edwards, who all went above & beyond in every way. We are thrilled with our beautiful new 2024 Jeep 4Xe!
Sascha (Sales) and Richard and Mia (Finance) were AMAZING. I wasn't treated like an easy target, an uninformed shopper or a "female car buyer." I was given respect, kindness, patience and they all went OUT OF THEIR WAY to help me. They were (and are) my HEROES. I am in a safe, beautiful care that was well priced and an excellent deal. THANK YOU BOTH, with love and appreciation!
My Service representative at Auburn Jeep is Charlie Bruce. Charlie always goes out of his way to exceed my customer expectations! Good prompt execution of service items. I have purchased three jeeps from this dealership. Very happy customer.
My experience with with Auburn Dodge was excellent. My service writer, Anthony Stevens, was helpful and a pleasure to work with. My issues were quickly resolved and the repairs were completed in a timely manner as promised.
Charlie Bruce was able to help identify the problem on my truck and get the repairs made in a timely manner!!!
I had overall exceptional experience at Auburn Jeep. Thanks to Val. He kept me updated on the service.
I HAD GREAT SERVICE AT THE AUBURN DODGE DEALER, THANKS TO ANTHONY. HE IS AWESOME. HE HAD MY RENTAL CAR READY FOR THE DAY THANK YOU.
I had an overall exceptional experience at Auburn Chrysler Dodge Jeep Ram. I sent an email stating that I was interested in a car on their website. I was contacted by Devin Marques and we set up an appointment for the next day. Devin came out and greeted me when I arrived at the dealership. We went and looked at the car, and then he allowed me to test drive the car while he appraised my trade-in. When I came back from the test drive he was ready for me with all the numbers, and answered all my questions. Afterwards ... Read More DealerRater - Sep 27, 2024
Auburn Chrysler Dodge Jeep Ram dealership was great to work with. The salesman Oleksandr Levchenko was very helpful thorough whole buying process.
Charlie Bruce was an excellent service advisor. He kept me informed through the whole process.
It took forever to find help when I first arrived but once Robert Brassfield was assigned to me he was an excellency advisor. I think this dealership needs to hire more people or except less cars for service. It took almost 2 hours for a scheduled oil change.
I was able to get in quickly (24 hours), and happy with how I was able to leave the car for an hour while doing some personal errands. Anthony did a great job welcoming me and following up with me after I dropped my car off. Ps. This is my 3rd and last Charger, since you discontinued making the Hemi version. I am very sad Dodge decided to discontinue making these great grand touring cars.
Jose helped me through the purchase of my vehicle. He was so honest and friendly and the entire process was very streamlined. The Finance Department was also such an easy process. I will definitely recommend this dealership to my friends and family so glad I went there!
Auburn Chrysler Dodge Jeep Ram is where we go for all of our purchases, service and parts. They always treat us right.
Always courteous and they get the job done right the first time. Have bought several jeeps from them over the years and have been very pleased.
Have had my vehicle serviced here twice and both times, the staff was absolutely amazing. Charles Bruce was my advisor and he was so nice and very professional. I dropped my car off and expected for the repair to take all day but it was done in only 3 hrs. Their service and hospitality is why I don’t mind driving 45 mins to them whenever I need servicing.
My personal mechanic recommended that I take my Ram to Auburn instead of the automall, I was very pleased with the service and support and most of all the easy communication with Charles, Thanks!
Robert Brassfield excellent communication skills. I was a walkin customer with tire pressure concerns. Under an hour I was back in my SUV.
Great experience . On time and efficient . Excellent communication. No more to say so just typing more words to get past this screen
Had a routine service appointment and couldn’t be happier. All staff was friendly and helpful, me service advisor was Robert Brassfield and he was great.
The salesman I use, Josh McClanahan is very professional and honestly answers all my questions. I consider Josh to be understanding and reasonable.
Got me in and out in good time Anthony is helping with a problem with my other trcuk
Anthony Stevens was awesome! He was ready for my vehicle and took on even extra service request and fulfilled them still in the same timeline given. Did a great follow up over the phone and will make room for me if something unexpectedly happens. Just an all around great service.
The impatient, unfriendly service man Robert on Saturdays apparently has no one to shuttle clients home. I had to call my half blind father, who lives over two hours away and drives a broken down little beater to come and get me. On a rainy day for my almost blind dad to have to come get me, it was basically an emergency, I even called to see if AAA could give me a ride home. 💔So disappointed in this dealership as we had scheduled for a month in advance and I even called the week before to remind them about ... Read More DealerRater - Apr 14, 2024
After moving to Lincoln CA from a small Midwestern town where the Jeep dealer was a short distance away over a country road with no traffic, the emissions recall notice I received in this busy metropolis of northern CA gave me pause on which direction to go to find a Jeep dealer. There were several to choose from but my hunch was that Auburn Jeep might be the best choice for me. My local automotive shop agreed with me. My son was with me, and when Robert Brassfield greeted us in the Parts Department with a friendly smile and a ... Read More DealerRater - Apr 10, 2024
Service advisor Anthony was great! He ensured that I was updated on my vehicle status and provided excellent customer service. Will be coming back here for all of my service needs!
I only gave it a 1 because I had to worse service department ever no communication at all
Josh Mcclanahan made purchase of my new truck a good effortless process. his follow up was better then the norm.
Auburn Chyrsler Dodge Jeep Ram Service & Parts recently visited this dealer, we chose a car, Oleksand Levchenko helped us with this, he did everything quickly and efficiently without further ado, we had a good experience buying a car at this dealer!
They listened to us and explained everything we ask about the car and the details of the price breakdown.
Very satisfied with Anthony's knowledge and attitude about getting things done right and correct
We had an issue and Charlie Bruce was very helpful in resolving it! We truly appreciate his honesty, integrity, and nice personality! I always ask for him so that I'm confident things will be handled correctly. Thank you Charlie!
Auburn Chrysler Dodge in Auburn provided professional service from the start. Anthony Stevens was very attentive to what was needed to be done and handled it professionally. Great service.
Josh Mcclanahan from Auburn Chrysler Dodge Jeep Ram made this an effortless process. I came specifically searching for a Jeep Wrangler Rubicon that I first saw online. It was exactly what I looking for. Josh provided clear and concise responses to all my questions. His low key response made me feel confident that I was dealing with a dealership who values customers. When I was considering the Wrangler I met a man who went specifically to this dealership even though there were several closer to my home. To facilitate this process the vehicle was delivered to my house. I am ... Read More DealerRater - Feb 28, 2024
Anthony Stevens! Top notch service from start to finish! Thank you again for your assistance and professionalism.
Mr. Charlie Bruce is the best service advisor ever! Professional, Knowledgeable, courteous and truly funny
Charlie Bruce communicated with us in a professional and clear manner. He sit and met our expectations for our cars repair.
All of the staff I work with at Auburn Jeep has been wonderful! The shop foreman to the service advisors and the warranty administrator all deeply care for the satisfaction of their customers and it really shows!
Best customer service! Charlie Bruce is my favorite to work with, as he is informative, kind, knowledgeable, and the best advisor I’ve ever worked with! This dealership gives dealerships a good name! Auburn Jeep is truly the best!
Had a recall for my 2016 Jeep renegade and what a great experience!! Charles Bruce the service advisor was awesome! Very helpful and got my jeep back to me before the end of the day. Thank you so much
I made my service appointment using their online app about 2 weeks in advance. My appointment was confirmed by the app the morning of the appointment. But when I showed up there was a large discrepancy in cost that turned out to have been caused by errors in their online application. I spoke to Val my service writer and Brandon the GM. Brandon looked into the situation and made it right for me. I really appreciate they listened and they made it right. I will be back.
We decided to go to Auburn instead of our more local Roseville dealership..... it was so easy to pull into the lot, find a parking spot for our second car"we left our Ram truck there for overnight"..... we were helped immediately.
It’s my favorite dealership because of the friendly people,helpful and willingness to provide great service.
Robert Brassfield, my service representative is the best in the business. I will come again
Always great service at Auburn Jeep with Service Advisor Anthony Stevens and the team! Thanks!
I used to work in Auburn so this location was convenient. Now I still go to the Auburn location, even though Roseville is much closer to me, because the employees and service are so much more personable and friendly.
Always a great experience and customer service at the Auburn service center. I have taken my Dodge many times and Charles Bruce always takes care of my car. Great communication and service.
Good customer service and quick turnaround time for the work done my favorite dealership to go to
The service adviser, Charlie Bruce, listened to my problem and got it resolved immediately. Thank you for listening
Charlie Bruce provided excellent communication and customer service. He walked us through the issue we were having with our Jeep and very candid about our options even providing his own opinion when we asked. He is very experienced and knowledgeable and worked with us on cost. Would recommend this service shop Charlie and the group are top notch!
My visit started out bad with my truck paperwork not getting assigned to my service rep. My truck sat for 5 days before anyone knew it hadn't been assigned. When they finally realized what had happened they didn't make excuses and jump right on it to finish the job with high priority. I understand that things will go wrong sometimes, but what I will remember is that they made up for it by acknowledging what happened and showing me they were working hard to make up for it.
Auburn Jeep is always timely, and thorough on repairs or service. My Service Rep, Charlie Bruce, is excellent in taking care of my needs. He stays on top of my service needs and keeps me informed of progress. When ever I've have an emergency repair need, as it was this time, he manages to get me in and get it taken care of. That's why I keep coming back. Good job Charlie Bruce!
Had major issues, Charlie Rose diagnosed to problems quick and repaired in a timely manner. Van is performing well.
Charlie Bruce got my jeep in and headlight replaced with no delays. I’ve had nothing but excellent service.
I have been coming to Charlie Bruce for all my Ram 3500 needs for over 10 years and I can say without a drought he is the very best service tech I have ever had the pleasure to know and trust with my vehicle. He is very knowledgeable about what my truck needs and knows how to fix any problem. I value and trust his word but above all he has become a very good Friend, in my opinion. charlie is a huge asset to your company , last but not least I could go to other dealers closer to me but as ... Read More DealerRater - Nov 25, 2023
Charlie Bruce is a pleasure to work with. He was knowledgeable about our vehicle and kept us informed of what was going on. Very good customer service!
Anthony Stevens was extremely helpful. Kept me informed of my parts order regularly and showed real concern about my needs. Best service person I’ve ever worked with.
Robert Brassfield was my service advisor and he was very helpful. He answered all my questions explained everything.
My service tech was Robert Brassfield, who was very knowledgeable and helpful. Unfortunately, my repair parts are on backorder, but otherwise very happy with the whole experience.
Oleksandr Levchenko Was professional and personable. It was a pleasure to order and pick up my new Ram 2500 at Auburn Dodge
Charlie is great to work with and I highly recommend using this dealership for any type of service needed.
My RAM 2500 had a problem and would not start. I was leaving in 36 hours, towing my trailer on a 12 day vacation. Anthony Stevens calmed me down and promised to take care of the problem first thing in the morning. Anthony called at 8am to say it was in the shop being looked at. I received a call 2 hours later saying it was repaired and ready for pick up! Great service!
Charlie Bruce was helpful and efficient. I was very pleased with the service provided for my car.
Easy to make an appointment ,friendly knowledgeable prompt. Easy to navigate drive and check in. Waiting room comfortable.
Robert Bassfield helped me when my new Jeep’s engine light came on. My car was fixed the next day.
Very pleased about the responsive service, quick communication, and prompt follow-through. Our vehicle was complete when promised.
Anthony Stevens did a great job taking care of m truck. He kept me well informed. The overall process of leaving the vehicle, getting to the rental facility at the Toyota dealer getting a rental from Ben. Who was great as well all went smoothly. The return process and pickup of my truck was just as smooth. Thanks to the mechanics for fixing the truck. It runs great ! Thank you to all in your team of professionals.
Very organized and easy to work with ! Charles Bruce did a great job start to finish.
Had a great experience here. They were friendly, professional, and fast. They made the whole process quick and easy.
Easy,fast service. Robert took professional care in processing my issues. Jim and the shuttle service was enjoyable and reliable
Been to most of the dealers in my area and keep going back to the Auburn Dodge/RAM team. Charlie Bruce and his team do such a great job of keeping me updated, letting me know what and more importantly WHY the work needs to be done. Great team!
Charles Bruce did an excellent job of reprogramming our jeep key. It took about 45 minutes which gave us time to walk across the street and window shop. Then he texted and said it was ready.
Anthony Stevens took care of my car after a minor accident. He went above and beyond and Kept me informed as to what was happening. He was very pleasant to deal with.
Fast, Efficient, Helpful and Antonio was a great representative of your company and corporation identity.
Charlie Bruce, service manager, was very helpful in getting my truck in and serviced in timely manner. He always explains things to me and listens to my concerns.
Anthony Stevens did a great job of working with me to get my exhaust manifold repaired on my Ram truck in a timely manner.
Great service communication helpful and made sure to keep us in the loop the entire time
Charles Bruce is the one I always deal with when I call for an appointment to take my truck in and he always checks if there is a recall and he takes care of it
Robert Brassfield and the team at Auburn Jeep assisted me some few weeks ago with a failing transmission. Resolved to my satisfaction. This latest was a normal check up- on time as promised and at the cost expected.
I think Auburn Dodge Ram is a excellent dealership. Convenient and easy to get to and making an appointment was very easy.
Charlie Bruce, my service advisor, is the only reason I continue to bring our two Jeeps down to Auburn Chrysler, Dodge, Jeep. He's an honest, straight forward advisor and I appreciate his professionalism. The service department itself (mechanics) continue to do provide good work on a timely basis.
All work completed timely. Dealer waiting area is nice. Parts that were ordered arrived fast.
I would like to thank Anthony Stevens for his courtesy and professionalism when I dropped off my vehicle for service.
My service adviser Charlie Bruce is the best. He recommends only needed service and is honest. Worth the drive from Elk Grove to Auburn.
It is a Great place to take my vehicle. Charlie gets things done correctly and efficiently
Purchased my Jeep there and they have always provided excellent service. I also purchased two Dodge diesel’s there.
Charlie is great! He communicates promptly and represents the customer well. Service was done quickly and the truck was returned on time.
Very friendly and work was done in time promised. Did not try to sell anything not needed. Price was under original estimate and reasonable.
Fast, reliable and got the job done after a tricky issue with my Jeep. Anthony Stephens was service advisor and saw it thru to the end. Also got rental car as it was under factory warranty.
We would like to thank Sasha Levchenko for one of the best , new vehicle buying experiences that we have ever had , and we have bought many new vehicles over the past 35 years .
Anthony Stevens provided stress free customer service seldom experienced these days. I will recommend them.
Great customer service, no pressure sales, Josh was extremely helpful, knowledgeable and honest, no sales pitches. Highly recommend!
Robert was so polite, answering all my questions. It was a pleasure to work with him.
I had the pleasure of working with Anthony Stevens at the Ram dealership in Auburn, CA. I have a 2019 Ram 1500 Classic EcoDiesel with about 75k miles on it. Up until just recently I've had zero issues with my truck. The team at Ram, led by Anthony, have been incredible to deal with. Everything was finished in a timely manner and the guys there were patient and listened to everything I was dealing with. Anthony in particular was awesome. Anytime I had a question he was easy to get a hold of and stayed in close communication with me throughout ... Read More DealerRater - Jul 19, 2023
I want to thank all of the people at the Jeep Dealership in Auburn, CA. The one who gave me the best service was Robert Brassfield in the service department. Thank you so much Robert, you are the best. May God Bless you. Ruth Welch
I was beginning a 3 week trip driving to Wyoming. We left from the Bay Area on Saturday, July 1st. As I am driving on I-80 a warning light goes off on my car and I pull over. My alternator is smoking and the car is completely dead. No electronics, no nothing. I have the car towed into the Auburn Dodge/ Jeep dealership. We arrive at about 2 pm. After hearing my dilemma about the beginning of a 3 week trip going awry, Charlie Bruce quickly assists me, and has a mechanic take a quick look at the car. He confirms that a ... Read More DealerRater - Jul 9, 2023
Jimmy was awesome. The entire process was seamless and the best experience I have had.
Charlie Bruce was extremely friendly, knowledgeable and provided excellent service in a timely manner. I was extremely satisfied and impressed by his professionalism
Service appointment was as expected, very friendly representative. Thank you so much got your effects!